FAQ

reservation

Booking a ticket

(14 questions)

Want to buy an IZY ticket? Got a question about your booking? You’ve already got your ticket but your plans have changed?

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Fares

(12 questions)

A question about our fares? Any hesitation between the folding or the standard seat? Care to know more about the Standard XL option?

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Options

(4 questions)

Do you want to travel with an extra bag? Taking your dog with you on your journey? Care for a comfort upgrade? 

Bagage

Luggage

(4 questions)

You need to be sure of the maximum size of your luggage? Wish to take more things with you than planned? Travelling with a large object?  

gare controle

Boarding and ticket inspection

(9 questions)

Which stations do the trains call at? What is the boarding procedure? Is it possible to pay for my options on board? 

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Complaints

(7 questions)

Is your train delayed? Did you lose something on the train? Is your e-voucher not working? 

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Your on-board experience

(9 questions)

A train journey is a great opportunity to enjoy a pleasant and relaxing moment. In order for everyone to enjoy this moment, we invite you to familiarise yourself with some on-board guidelines to guarantee a peaceful journey for all passengers.

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Website and mobile app

(6 questions)

Would you like to subscribe to the newsletter? Have you encountered difficulties with our website? A problem with the mobile app?

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I am a Thalys customer

(3 questions)

Can I take advantage of the benefits offered by the Thalys TheCard? Is there a flexibility of access between IZY trains and Thalys trains?