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General conditions of use

Acceptance of the general conditions

Users of the website IZY.com, the mobile IZY website, or the mobile IZY application are asked to read these General Conditions carefully. They can be accessed via the hyperlink on each of the pages in our websites [1]  , as well as on the mobile IZY application from the menu.
Use of the abovementioned websites or application implies acceptance of the present general conditions without reserve.
You are therefore strongly advised to reread the present general conditions each time you visit said websites or application, as Thalys International reserves the right to change them at any time. These modifications will come into force as soon as published on the website Thalys.com, the website Thalysinside.com, the mobile Thalys website, or on the mobile Thalys application.
The present general conditions are in addition to the special conditions valid for each type of product or service offered on the abovementioned websites or application, where applicable, by Thalys’ Partners.


 [1] A vérifier

Definitions

“IZY Thalys” means the train service that runs in Belgium and France, as well as the different brands and distinctive signs used under the name IZY Thalys.

“THI Factory” means the Belgian public limited liability company, whose head office is located at Place Stéphanie, 20 in 1050 Brussels (VAT registration BE 0541.696.005, BTR Brussels), which holds a rail operating licence and a safety certificate valid in France and in Belgium, allowing it to operate lines on the Belgian and French rail networks in order to provide passenger transport services between France and Belgium.

“Thalys International” means the Belgian limited liability co-operative company whose registered office is located at Place Stéphanie, 20 in 1050 Brussels (VAT registration BE 0455.370.557, BTR Brussels) and which is the company responsible for developing and defining the implementation of policies for services offered to Passengers on Thalys high-speed trains in order to increase the economic activity of SNCF (Société nationale des chemins de fer français - French Railways) and SNCB (Société nationale des chemins de fer belges – Belgian Railways).

The “IZY website” refers to the site and the web pages operated under the domain or trade name IZY.com.
The "mobile IZY website" refers to the site and web pages operated under the domain or trade name Thalys.com, adapted for use by smartphone.

The "mobile IZY application" refers to the mobile application operated under the domain or trade name Thalys.com, adapted for use by smartphone.

“Partner(s)” refers to any supplier of products and/or services to which the website IZY.com, the mobile IZY  website, or the mobile IZY application offers access.

"Smartphone" refers to any type of smartphone compatible with the website IZY.com,  the mobile IZY website, or the mobile IZY application.

“You” or “the User” refers to any User of the website IZY.com, the mobile IZY website, or the mobile Thalys application who books, orders and/or buys any Product and Service offered on the aforementioned websites or application, or by its Partners.

Responsibility of Thalys with regard to purchasing and booking transactions

1. Contractual relations

Lorsque vous effectuez des achats ou une réservation à partir du site IZY.com, du site internet mobile, ou de l’application, vous entrez en relation contractuelle avec Thalys selon les présentes conditions générales d’utilisation.

Les sites et l’application sont sous le contrôle de Thalys et relèvent de sa responsabilité.. Dès lors, Thalys est  responsable de leur contenu et garant de la qualité et du bon fonctionnement des produits et services qui y sont proposés.


If You make purchases or bookings through the IZY.com website the mobile website or the application, you start de contractual relation with Thalys according to the present General Conditions of Use.
The websites and pages are under the control of Thalys and remains its sole responsibility. Thalys is responsible of its content, and guarantee the quality and efficiency of the products and services on offer there.

2. Customer service

Comments and suggestions relating to the website IZY.com, the mobile IZY website, or the mobile IZY application may be communicated to IZY Thalys customer service department

  • By post :IZY Thalys, B.P. 14, B-1050 Brussels 5 (Belgium)

Thalys’s Liability for Use of the IZY websites, as well as of the mobile IZY application

Thalys disclaims all liability for any direct or indirect loss resulting from any fault or omission by Thalys International, even where serious, connected in particular with:

  1. The website IZY.com, the mobile IZY website, or the mobile IZY application, including any unavailability of the website or operational problems, any possible failure to deliver or update in time or on time, any possible failure in security or data protection during transmission by Internet, involving the intervention of people or IT systems outside the control of Thalys. Thalys may suspend access to all or part of the abovementioned websites or application without any warning as it sees fit;
  2. The information available on the aforementioned websites or application, any inaccurate information provided and the content and use of websites accessible via a hyperlink from said websites or application;
  3. Viruses, hacking attacks, computer worms or wrongdoing liable to be classed as computer crime, the aim of which is to damage in one way or another the IT system of a user of the website IZY.com, the mobile IZY website, or the mobile IZY application, except in the case of wilful misconduct by Thalys. Thalys advises you to run a virus check on all downloaded content, should you have any doubts.

Furthermore, Thalys declines all responsibility in the event of direct or indirect prejudice caused by:

  • Failure in synchronisation of the most recent data on the customer's smartphone; Thalys cannot be held liable for errors in the customer's data entered into the mobile account, leading to synchronisation problems;
  • The malfunction of Your hardware that stops You from visiting or consulting the website IZY.com, the mobile IZY website, or the mobile IZY application;
  • The reproduction of the abovementioned websites or application by a third party, especially for any errors, omissions or incomplete, imprecise or outdated information taken from said websites or application.

Thalys cannot guarantee that the website IZY.com, the mobile IZY website, or the mobile IZY application, and the products and services there available, are compatible with the user’s computer hardware for access or consultation.
Thalys reserves the right to modify the functionalities enabling users to view and consult the abovementioned websites or application, without prior notice or warning.

Protection of the IZYwebsites, as well as of the mobile IZY application

The content and presentation of the website IZY.com, the mobile IZY website, and the mobile IZY application (text, layout, graphic elements, logos, etc), the trade name “IZY Thalys” et “IZY” and the trademarks and other elements making up the abovementioned websites or application, are protected by intellectual property rights administered by Thalys.
Any copying or communicating to the public, by whatever means, or any adapting, translating, processing or use, even if this is partial, of the content of the aforementioned websites or application, is prohibited without the prior written agreement of Thalys.
Thalysreserves the right to authorize or prohibit the creating of a hyperlink between Your website and the website IZY.com, the mobile IZY website, or the mobile IZY application. For any request for authorization, please contact Thalys.

Obligations of the users of the IZYwebsites, as well as of the mobile IZY application

The User undertakes:

  • not to use the website IZY.com, the mobile IZYwebsite, or the mobile IZYapplication for illegal purposes or purposes that may damage the rights of Thalys or third-parties, including intellectual property rights, and in particular not to use the aforementioned websites or application to distribute trade secrets, damaging or illegal information, or information that is distasteful, discriminatory or offensive towards Thalys International or third-parties;
  • not to disrupt access to the website IZY.comthe mobile IZY website, or the mobile IZY application, or to access Thalys’s computer systems, or modify, or use them to transmit computer viruses, hacking attacks, computer worms, etc, or commit misdemeanours likely to be qualified as computer crimes;
  • comply with the present general conditions of use.

In the event that the user of the website IZY.com, the mobile IZY website, or the mobile IZY application should fail to comply with his/her obligations, Thalys reserves the right to prohibit and immediately block access to said websites or application, to prohibit access to its network without repayment of any tickets bought, and will take out proceedings for the payment of compensation. Furthermore, the user agrees to hold harmless from and exonerate Thalys of all responsibility in the event of losses, damage, cost and expenses suffered by Thalys as a result of the user failing to comply with his/her obligations. 

Validity of Clauses

In the event that one or more clauses of these general terms and conditions are held to be invalid, unlawful or cannot be implemented, all other clauses shall remain valid and shall continue to bind the Parties.

Different Language Versions

These general terms and conditions are available in French, Dutch and English versions. In the event that any one of the clauses of these general terms and conditions needs to be interpreted, the French version shall prevail. 

Applicable law and competent court

Any dispute relating to the validity, interpretation, application or non-application of the rights and obligations connected with the use of these general terms and conditions is subject to Belgian law. Disputes may only be brought before the Brussels courts.