Health situation coronavirus - Exceptional commercial measures

To guarantee maximal safety to its clients and employees, Izy has taken some exceptional health measures. It is mandatory to wear a face mask on board of all trains, regardless of your destination. If you do not wear a mask, you could get fined €95, excepting persons who have a medical prescription and presented this to the Train Manager before boarding. 

In addition, you must have a booking for the train you want to take to be allowed on board. 

The health authorities in the countries that are served by Izy have given different recommendations regarding travelling. The information on our website reflects the information that was given by the French and Belgian health authorities. These are bound to evolve; we therefore strongly recommend you visit their websites. 

 

Belgium:

Between Belgium and France: The Federal Public Service Foreign Affairs in Belgium gave Paris a code red. This means that non-essential travel (tourism) is not possible or prohibited. Travellers coming from Paris after a non-essential journey must take a mandatory test and go into quarantine when arriving in Belgium. For more information and a list of travels that are still allowed, please visit: https://diplomatie.belgium.be/en.

The Belgian authorities ask you to fill out a Passenger Locator Form (PLF) within 48 hours before your arrival in Belgium. This rule applies to everyone who stayed outside of Belgium for at least 48 hours. You can find the form and all additional information on travel.info-coronavirus.be.

For more details, exceptions and regularly updated information, please visit the website of the FPS Foreign Affairs.

 

France:

Between France and Belgium: The ministère des Affaires étrangères considers Belgium a green zone and recommends a normal vigilance. 

The Belgian authorities ask you to fill out a Passenger Locator Form (PLF) within 48 hours before your arrival in Belgium. This rule applies to everyone who stayed outside of Belgium for at least 48 hours. You can find the form and all additional information on travel.info-coronavirus.be.

For more details, exceptions and regularly updated information, please visit the website of the ministère de l’Europe et des Affaires étrangères.


Exceptional commercial measures

 

The Belgian Department of Foreign Affairs has given Paris a code red on 26/08, which means that non-essential journeys (tourism) are not possible or prohibited from Belgium to Paris. These temporary travel restrictions do not apply to transit travellers, travellers who make the journey for urgent family reasons (marital, family reunification), nor to those who travel professionally, including commuters. A full list of all journeys that are authorised can be found here.

 

Izy has taken the following commercial measures for journeys that were booked until Friday 28/08:  travellers can ask for a reimbursement without incurring a fee until 30 days after the date of their original journey. We ask customers to fill out the contact form on our website: https://www.izy.com/en/contact-us.

 

These measures are valid until the end of the restrictions. 

 

An e-Voucher for the same value as the ticket will be granted, allowing you to book another journey (e-Vouchers are valid for 12 months). 


Thalys mobilized for the health safety of its passengers

 
The safety, well-being and health of our customers and employees are at the heart of Thalys’ concerns. 
 
In this unprecedented crisis and before the gradual resumption of our activities, Thalys has decided to take strict health and safety measures. They apply in all our Thalys and IZY trains, on every journey, for all destinations served. 
 
"After almost eight weeks of confinement, we are all impatient to move around more freely. As an international carrier, we have an important responsibility. This is why we have decided to make three commitments to our customers and employees in order to gradually resume our services: 
  • maximum safety, through the compulsory wearing of masks and respect for barrier gestures, 
  • maximum hygiene thanks to a thorough, reinforced cleaning routine of all areas on board our trains,
  • maximum support and protection, through the mobilization of all our teams and employees for our customers.
These commitments are a priority for all of us." said Bertrand Gosselin, CEO of Thalys.

 

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Maximum safety  

 

Since 4 May, Thalys requires all passengers on board its trains throughout its network to wear masks ("general public" masks). Customers who are not wearing masks are not authorized onboard our trains.

 

Verification of the ticket and the wearing of the mask are carried out at the time of boarding. 

 

To protect both, our customers and employees, Thalys encourages everyone to adopt barrier gestures:

  • Avoid contact with other passengers.
  • Wash your hands regularly.
  • Cough or sneeze into your elbow.
  • Use disposable wipes and tissues.
  • Stay at your seat and limit moving around in the train during your journey.
  • Maintain a safe distance of at least 1 m.

In addition, Thalys provides the necessary facilities for washing your hands in the toilets of its trains.

 

 

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Reinforced hygiene

 

A thorough cleaning and preventive disinfection routine of all areas on board our trains are carried out every time the train arrives at the station or in the workshop, i.e. several times a day. 

 

The surfaces preventive disinfection measures particularly focus on, are: 

  • Passenger areas: shelves, door handles, ventilation grills under windows, blind bars, bin lids.
  • Sanitary facilities: all surfaces (toilets, washbasins, ventilation grids).
  • Platforms: handrails, door handles, push buttons, bin lids, service telephones, glass surfaces.
  • Bar area: tables, push buttons, door handles, bin lids, ventilation grills under windows.

 

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Personnel mobilized to support and protect our customers

 

Since the first days of the Covid-19 confinement measures, Thalys has raised awareness and trained all its employees to adopt barrier gestures. A health watch for all employees was set up in March. 

 

For the protection of its employees, Thalys has provided them with masks. At boarding, bollard devices fitted with protective glass have been installed. In addition, should a customer present Covid-19 symptom on board a Thalys, the Train Manager could isolate them by providing a surgical mask. The Train Manager would also immediately inform the company's Operations Centre, which would coordinate the information of the competent health authorities.